Please continue reading to on How To Deal With the Failed SBI ATM Transactions In India. Before filing the complaint with the Banking Ombudsman (BO), one wants to make the written complaint with the concerned bank, i.e., Issuing Bank means The bank that issued the ATM or Debit Card & waits for the response. If the state bank claims the transaction to be correct or successful or does not answer to the complaint even after thirty days of the date of submitting the grievance, one can make the claim to a Banking Ombudsman.
Extensive information concerning application before concerned banks – Issuing Bank & Acquiring Bank – is provided on this page. Please go by the same. Claims to BO can file in different ways such as the Online, By post or Hand Delivery, Email, etc. You want to file the grievance before the special BO under whose control the Issuing Bank branch has located. For example, if the ATM card has issued by SBI, New Delhi office, you should file the complaint to the BO, New Delhi.
How To Deal With Failed SBI ATM Transactions
Do not file the complaint or claims before Banking the Ombudsman by the lawyer. Such claims are not available and are straight away denied, and do not present the allegation before a Customer Forum before going to the Banking Ombudsman. If the claim is pending before a Customer Forum or any Court of the Law, Banking Ombudsman will reject the complaint.
File the complaint as soon as probable after getting the response from the bank. Though, if your bank does’not answer, you want to wait at least for 30 days before requesting. Give all the details of the transaction in the complaint, such as:
1. Your account number, bank, & branch (where you have the account)
2. Name of a bank whose ATM has used and ATM location
3. Date & time of the transaction
4. Amount of tried withdrawal
5. Number gave (if given the less amount) or no cash spread
6. Copy of a business slip
7. Details of the complaint or complaints to the own bank and getting the bank & their response, etc.
8. Your Name, Phone Number, Address, & Email ID merely in the claim so that BO staff can communicate you in the case of necessary.
How the BO Deals With the Failed ATM Transaction issues
After the BO gets the complaint, it will be sent to the concerned bank (you’re issuing bank), and individual records & comments will call for. These files typically are business details (EJ or JP Log), cash reconciliation statement, server report, video recordings, etc. If the bank has declared the transaction to be satisfied in response to the direct complaint, they will replicate the same claim to a BO. BO team will review the documents, hopefully, see the video if given, & the BO will discard the allegation under the clause 13(a) of BO Scheme meaning no deficiency in the banking service or clause 13(c) showing the complaint requires examination of elaborate evidence and BO does not want to get involved. On the other hand, if the bank issue accepts the claim to be genuine & reports the similar to BO, refunds the money & then BO meets the complaint under clause 11(1) which means the decision on the mutually agreed data. There is another hope that materializes very rarely.
The bank claims the business to be successful, but the BO orders against the bank & orders the bank to pay the money. It has called an Award that BO points against the bank. Trust me, the possibilities for such an award in the failed ATM transaction event are one in the million. So, do not count on it.
If you are lucky acceptable to have got the money back, keep. If BO’s decision is for the bank, means your complaint has rejected, there is still hope. But probabilities of success are very limited.
Any SBI ATM related issues, Complaints call to this below Sbi Toll free customer care number and solve your query,s as much as possible.
SBI ATM Toll free Customer Care Number: 11800 425 3800 or 800 11 2211 or 080-26599990
SBI ATM Customer support Helpline Email Address: email@example.com